Who is responsible for this website

The website operator is Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401. For purposes of this website, Astros Marketing (Pty) Ltd is responsible for the collection and processing of personal information submitted through the site, subject to the lawful instructions of the business promoted on the site where relevant.

This policy applies to information collected through the Dialysis Centre website, including information sent through the enquiry form on the contact page. It does not apply to information collected offline, on third party systems, or by service providers that have their own privacy terms.

What personal information we collect

We only collect personal information that is reasonably necessary for website enquiries, basic administration and communication about the services described on this site. The information collected will depend on what you choose to submit.

Name and surname
Company or facility name
Town or province
Contact details such as email address and telephone number
Information contained in your message, plans, scope notes or attachments
Technical website data such as browser type, device information, IP address and usage logs

Please do not send special personal information or confidential patient information through the website unless it is strictly necessary and lawfully permitted. This site is intended for project and service enquiries, not for patient treatment communication.

How we use personal information

Personal information is used for legitimate business purposes connected to the operation of this website and the handling of enquiries. We process information in a manner that is relevant, adequate and not excessive for those purposes.

To respond to enquiries submitted through the contact page
To assess whether a project enquiry falls within our service scope
To communicate about site surveys, fit-out requirements and related administration
To maintain website security, performance and record keeping
To comply with legal obligations and to protect lawful interests

We do not use website enquiry information to provide clinical advice, supply dialysis machines, or treat patients. If information is required for a different purpose, that purpose will be identified where reasonably practicable.

Sharing of information

We do not sell personal information. Information may be shared only where it is reasonably necessary for the operation of the website, the handling of an enquiry, or compliance with law.

This may include website hosting providers, technical support providers, analytics or security service providers, and parties involved in administering or responding to your enquiry. Information may also be disclosed where required by law, court process, regulatory request, or where necessary to protect rights, property or safety.

Where operators, contractors or advisers assist with an enquiry, they will only receive the information needed for that purpose. Reasonable steps are taken to ensure that third parties who process information for us do so with appropriate confidentiality and security measures in place.

Storage, security and retention

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration and destruction. No internet transmission or storage system can be guaranteed completely secure, but appropriate safeguards are applied in line with the nature of the information processed.

Access to enquiry information is limited to authorised persons who need it for their work
Website systems are monitored for security and misuse
Records are retained only for as long as reasonably necessary for the purpose collected, or as required by law
Information that is no longer needed is deleted, destroyed or de-identified where reasonably practicable

If a security compromise affecting personal information is identified and notification is legally required, the relevant parties will be informed in accordance with applicable law.

Your rights under POPIA

Subject to applicable law, you may have the right to ask what personal information is held about you, request correction of inaccurate information, object to certain processing, or request deletion where there is no lawful basis to retain the information. You may also lodge a complaint with the relevant authority if you believe your personal information has been handled unlawfully.

To make a privacy related request, please use the enquiry form on the contact page and clearly mark the request as a privacy matter. We may ask for reasonable proof of identity before acting on a request, to protect your information from unauthorised access.

This policy may be updated from time to time to reflect changes in legal requirements or website operations. The latest version published on this page will apply from the date it is posted.